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Privacy Policy

At Xcal3D, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

  • Personal Information: When you contact us, book a consultation, or sign up for our services, we may collect your name, email address, phone number, company name, and other relevant details.
  • Usage Data: We automatically collect information about how you use our website, including IP address, browser type, pages visited, and interaction with our 3D tours and tracking tools.
  • Cookies: We use cookies and similar technologies to enhance your experience and gather analytics.

2. How We Use Your Information

  • To provide and manage our services, including consultations, 3D visualization delivery, and buyer behavior tracking.
  • To communicate with you about your projects, updates, and marketing offers (with your consent).
  • To analyze website usage and improve our services and website functionality.
  • To comply with legal obligations and protect our rights.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

  • Your consent, where you have given clear permission for us to process your personal data for specific purposes.
  • Performance of a contract, to provide you with the services you requested.
  • Compliance with legal obligations.
  • Our legitimate interests, such as improving our services and marketing efforts, provided they do not override your rights.

4. Your Rights Under GDPR

If you are an EEA resident, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Object to or restrict certain types of processing.
  • Withdraw your consent at any time where processing is based on consent.
  • Request data portability.
  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at privacy@[yourdomain].com.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share information with trusted service providers who assist us in delivering our services, under strict confidentiality agreements.

8. Cookies and Tracking

Our website uses cookies to improve user experience and analyze traffic. You can manage your cookie preferences through your browser settings.

9. International Transfers

If your data is transferred outside the EEA, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website.

Privacy Policy Update for Third-Party Services

At Xcal3D, protecting your privacy is a priority. To provide our photorealistic 3D visualization and buyer behavior tracking services for real estate developers and builders, we use a range of third-party tools and platforms. These services may collect or process personal data when you interact with our website or communications.

Third-Party Services We Use

  • WhatsApp Business Chat Widget: Enables real-time messaging with our team. Communications through WhatsApp are subject to WhatsApp’s privacy practices.
  • Hostinger: Our website hosting provider, responsible for managing server data such as IP addresses and access logs to ensure site security and performance.
  • Google AdSense: Displays relevant ads on our site. Google collects data related to ad interactions to personalize content and measure effectiveness.
  • Font Awesome: Provides icons and visual elements on our website. This service may collect browser information when loading resources.
  • WordPress & Elementor Form Widget: Our website platform and contact forms collect information you submit, such as your name, email, and messages, to facilitate inquiries and service delivery.
  • LightBox TV: Embedded video content provider that may track viewer engagement.

 

How We Use Your Information

Data collected via these services is used solely to improve your experience, deliver our services effectively, and comply with legal requirements. We do not sell or share your personal information with third parties for marketing purposes.

Your Rights

You have the right to access, correct, or request deletion of your personal data. For details on managing your data with these third-party providers, please refer to their privacy policies:

 

11. Contact Us

If you have questions or concerns about this Privacy Policy or your data rights, please contact us at:
Email: contact@xcal3d.com
Phone: +639763519256